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2020 RPIC Real Property National Workshop
(Virtual Edition)
One GC: The Art of Integration

Concurrent Presentations

Stream 4A - The Art of the Changing Workplace: Where is Your New Workplace? (Case Studies)

  • November 25 from 1:00 pm - 1:45 pm EST / 10:00 am - 10:45 am PST - Centre Block Rehabilitation Project: Onsite Response to COVID-19
  • November 25 from 2:15 pm - 3:00 pm EST / 11:15 am - 12:00 pm PST - Developing CRA Workplace of the Future
  • November 25 from 3:30 pm - 4:15 pm EST / 12:30 pm - 1:15 pm PST - Unchartered Waters: Relaunching Operations in the Time of Pandemic

Stream 4B - The Art of Forward-Looking Policies and Programs: Predicting the Future (Design Considerations)

  • November 26 from 12:45 pm - 1:30 pm EST / 9:45 am - 10:30 am PST - Centre Block Rehabilitation Project – Heritage Design Integration
  • November 26 from 2:00 pm - 2:45 pm EST / 11:00 am - 11:45 am PST - Repeatable Laboratory Design Framework and the Future of Government of Canada Laboratory Design

 

Centre Block Rehabilitation Project: Onsite Response to COVID-19
Marc-Olivier Ranger1 and Matthew Rinfret2
1Public Services and Procurement Canada
2PCL/ED, a Joint Venture

The objective of this presentation is to share the measures that were taken to allow work to continue safely on the Centre Block Rehabilitation project in the midst of the Covid-19 pandemic and highlight the partnership between Public Services and Procurement Canada and the construction manager.

Abstract

In March/April of 2020, the Government of Ontario announced construction activity would be scaling back throughout the province to flatten the curve of the Covid-19 pandemic. In parallel, the majority of Public Services and Procurement Canada (PSPC) employees were directed to work from home, following the directive from Treasury Board of Canada Seceratriat to implement physical distancing across the federal public service. Although federal construction projects do not fall under provincial authority, PSPC reduced its construction activity across the province in the spirit of interjurisdictional cooperation and to demonstrate leadership in following advice of public health officials. Given its designation as a key public infrastructure, construction activities continued on the Centre Block Rehabilitation Program, keeping over three hundred workers safely employed during a challenging economic time, with no reported cases of COVID-19 (as of June 2020). The Centre Block Rehabilitation Program has been able to achieve these results by developing and implementing industry leading health and safety protocols on a construction site based on robust prevention, detection, and response measures. In doing so, the Centre Block helped shaped the industry best practices that were later adopted and published by the Canadian Construction Association (CCA), contributing to keeping or supporting an early re-opening of the sector. The presentation will outline these measures, how they were decided upon and implemented, and what success they have contributed to on site. Key lessons learned will also be shared, as well as insights on planning for business resumption in a post-COVID environment.

Marc-Olivier Ranger, Senior Director – Construction, Centre Block Rehabilitation Program, Science and Parliamentary Infrastructure Branch, Public Services and Procurement Canada
Since joining in January 2019, Marc-Olivier Ranger has been supporting the transition of the program from design to early construction work. He gained extensive experience in corporate governance and infrastructure programming in his leadership roles at the Treasury Board of Canada Secretariat. Marc-Olivier contributed to the creation of national infrastructure programs and was involved in infrastructure projects delivered as P3s including the new Champlain Bridge Corridor project and the Gordie Howe International Bridge.

Matthew Rinfret, Project Director, PCL/ED, a Joint Venture
With 20 years of experience in the construction industry, Matthew Rinfret has worked on a variety of projects in the role of consultant, owner representative, and general contractor/construction manager. He holds a Master of Civil Engineering degree in construction/project management from the University of British Columbia and a Bachelor of Civil Engineering degree from the University of Ottawa. Matthew is a Professional Engineer (Ontario) and a Profession, Gold Seal Certified (P.GSC). Matthew has recently completed the PCL High Potential Development Program and was named as one of Ottawa’s “Top Forty Under 40” in 2014.

 

Developing CRA Workplace of the Future
Nandini Srikantiah and Nathalie Kachulis
Canada Revenue Agency

The objective of this presentation is to share and discuss the Canada Revenue Agency's adaptation to the changing landscape of the workplace post-COVID-19, and the future of the workplace from an Agency perspective.

Abstract

The objective of this presentation is to outline the adaptation of the Canada Revenue Agency (CRA) to the changing work environment post-COVID-19 and its vision for the future of the workplace from an Agency perspective. The CRA has 102 buildings nation-wide, supporting its workforce of about 45,000. The Agency operates in all major Canadian urban centers, as well as smaller locations such as Shawinigan (QC), Moncton (NB), Sudbury (ON), and, Iqaluit (NU) to name a few. CRA buildings predominantly consist of office space dedicated to supporting revenue generation and benefits administration.

The CRA has been a leader in terms of adapting to the changing landscape of the workplace post-COVID-19. This is primarily due to both physical and virtual workplaces having to be put in place for a large number of the Agency’s workforce early on, in order to be able to deliver critical services and to support Government of Canada COVID-19 Emergency Response Benefits, namely, Canada Emergency Response Benefit (CERB), Canada Emergency Wage Subsidy (CEWS), Canada Emergency Student Benefit (CESB) and other critical programs, while ensuring the health, safety and security of employees. Larger tax centers in Winnipeg (MB), Jonquiere (QC), Summerside (NL), and Sudbury (ON), as well as certain locations within the National Capital Region (NCR), geared into critical service mode as early as April 2020, with an on-site contingent of over 1,000 employees and another 15,000 working remotely. Since then, the Agency successfully adapted to the new environment by shifting operations, deploying new technologies and IT infrastructures, and implementing Business Continuity Plans.

Currently, CRA is moving toward full business resumption with approximately 4,100 employees working on-site and 38,000 working remotely. With much of the Agency workforce currently working from home successfully, the workplace itself is being actively re-imagined across three main pillars: the physical, the virtual, and the cultural aspects. According to a recent internal employee survey, the vast majority of those who work remotely would like to continue working from home on either full-time or part-time basis. The emerging preference for a blend of virtual and physical workplaces lends itself to the Agency’s vision of designing workspaces for flexibility, agility and adaptation. The Agency is developing its vision for its workplace of the future through a collaborative approach. Collaboration is led by a team of workplace integrators, comprising of expertise from CRA internal service providers, namely, real property, security, human resources, and information technology branches. This team will work hand in hand with Public Services and Procurement Canada to develop an appropriate longer-term implementation strategy. This presentation will outline CRA’s vision for the workplace of the future and the process used to get there.

Nandini Srikantiah, Director General, Real Property and Service Integration, Canada Revenue Agency
Nandini Srikantiah has 30 years’ experience spanning private, public and academic sectors. She began at Nortel developing cutting-edge software and fostered an interest in project management. At the Department of National Defence she was sponsored for graduate studies in Australia and successfully led large-scale military acquisition projects. Paving the way for the National Shipbuilding Strategy, she led the Navy’s Arctic Offshore Patrol Ships project from concept design to first ship construction. Combining theory with practice, Nandini was then asked to launch the University of Ottawa’s Masters in Complex Project Leadership. Currently, Nandini is the Director General for Real Property Services across the Canada Revenue Agency.

Nathalie Kachulis, Director General, Strategic Business Integration, Canada Revenue Agency
Nathalie Kachulis has over 30 years’ experience as a public servant, including over 20 in the human resources field. Currently Director General, Strategic Business Integration in the Canada Revenue Agency’s Human Resources Branch, she has also worked at the Privy Council Office and at Industry Canada (now Innovation, Science and Economic Development Canada) in a variety of positions, including Head of Human Resources. These days, her responsibilities include strategic workforce planning, people analytics, HR reporting and performance measurement, and more; and her focus is on transforming CRA’s HR function and preparing the Agency for the future of work, all through a client-centric lens.

 

Unchartered Waters: Relaunching Operations in the Time of Pandemic
David Paquette, Public Services and Procurement Canada

The objective of this presentation is to provide a summary of the challenges faced and lessons learned throughout the reopening of the Receiver General Operations in Matane, QC. This presentation will describe the process followed to ensure a safe and efficient relaunch, while emphasizing how our project management process were adjusted to a highly fluid situation and a totally reinvented the work environment.

Abstract

In mid-March, in the midst of a series of progressive closures enacted by the Quebec government to face a global pandemic, the Receiver General (RG) Operations, located in Matane (QC), came to a sudden halt. It did not take long however to realize how essential their services were to citizens and financial institutions. A quick but safe recovery became necessary. This presentation provides a summary of our experience in coordinating the relaunch of Matane’s RG Operations.

In the first part, we will present the broader context of this project. We will describe Imaging and Receiver General Operations Directorate's activities and point to some specific operational and real property features that contributed to the complexity of a full reboot. We will also describe the project team composition as well as our approach to project management and communications. Then, we will describe some of the challenges we faced in planning and executing the restart of reconciliation processes in Matane. Topics discussed will include managing human and material resources in a context of pandemic, understanding and mapping the intricacies of RG’s operations to guarantee a safe work environment while limiting impact on productivity, gathering, compiling and applying Occupational Health and Safety (OHS) recommendations, as well as logistical adaptation to a work environment now defined through social distancing, traffic control, door management, supplementary sanitary measures and the need to provide employees with all of the information they need to remain safe.

Finally, we will describe some of the lessons learned in this process, in a way to provide pertinent and concrete information on crisis management, on how to adapt to major OHS changes while maintaining a high level of productivity and how to support our employees through these complicated times. We will also emphasize the importance of establishing a culture focused on problem-solving and leadership, and the advantages of implementing a small, vertical project team to move rapidly and efficiently.

David Paquette, Project Manager, Document Imaging Solutions Centre, Imaging and Receiver General Operations Directorate, Public Services and Procurement Canada
David Paquette is a Project Manager at Public Services and Procurement Canada's (PSPC) Document Imaging Solutions Centre, located in Matane (QC). Some of his responsibilities include providing clients from federal organisations with imaging services and expertise, coordinating imaging project deployment and partaking in business development and business continuity strategies. In the Spring of 2020, he was temporarily deployed as Project Manager to coordinate the relaunch of the Receiver General Operations.

 

Centre Block Rehabilitation Project – Heritage Design Integration
Andrew Wisniowski1 and Victoria Angel2
1Public Services and Procurement Canada
2ERA Architects

The objective of this presentation is to demonstrate the integrated design work that is being done on Centre Block that reflects strong heritage conservation within the modernization of the design.

Abstract

Parliament Hill and Centre Block are two iconic elements of Canada’s built environment and were recognized as such over forty years ago. This presentation will demonstrate how strong heritage conservation is integrated within the design work being done on Centre Block. When the Centre Block Rehabilitation Project was launched there was a fundamental understanding that the project would unfold with a strong focus on heritage conservation and that the design would need to integrate heritage considerations into its very DNA to succeed. It is unsurprising that two of the project’s guiding principles allude to this reality: "Symbolic and Cultural Values – Enhance the role of Centre Block as a symbolic representation of historic and contemporary Canadian identities, values and diversity,” and "Excellence of Design and Conservation – Demonstrate respect for the original design intent, Beaux-Art principles, Gothic Revival style, heritage values, and the role of Centre Block. Integrate new programmatic requirements within the physical constraints and in accordance with the Standards and Guidelines for Conservation of Historic Places in Canada.” In response, the project has been structured and directed in a manner that integrates heritage design, leverages private sector capacity within the integrated project office to plan and prosecute work, internalizes heritage oversight and review, and connects the work of the project into the wider federal heritage community.

Andrew Wisniowski, Senior Director – Design and Approvals, Science and Parliamentary Infrastructure Branch, Public Services and Procurement Canada
Andrew Wisniowski earned his Master of Engineering at the Royal Military College of Canada and completed twenty years of service with the Canadian Forces as a Military Engineer Officer. Andrew has a wealth of design and project management experience across a wide range of building occupancy types and engineering works. He has managed projects through various construction delivery models. Recent work includes his role as Project Director for the Architectural Rejuvenation Project at the National Arts Centre of Canada and as senior project manager of construction for the Edward Drake building in Ottawa.

Victoria Angel, Associate and Cultural Heritage Lead, ERA Architects
Victoria Angel is an Associate and the Cultural Heritage Lead at ERA Architects Inc., where she develops heritage conservation strategies plans for historic places and urban areas. Her recent projects have included the Senate of Canada Building rehabilitation and the National Arts Centre Rejuvenation. Victoria previously worked for Parks Canada, where she led the development of the Canadian Register of Historic Places and served as the Manager of the Federal Heritage Buildings Review Office. Victoria has a Bachelor of Arts (Hons.) in Art History and a Master of Arts in Heritage Conservation. She is an Adjunct Professor at Carleton University and a member of the Advisory Council for the Willowbank School of Restoration Arts in Queenston, Ontario.

 

Repeatable Laboratory Design Framework and the Future of Government of Canada Laboratory Design
Christopher Gatt1 and Paul Langevin2
1Public Services and Procurement Canada
2Merrick Canada

The objective of this presentation is to describe the Repeatable Laboratory Design Framework as a new laboratory design standard and its applicability to designing project teams and science-based laboratories.

Abstract

Building a strong infrastructure does more than protect Canadians, it helps strengthen the Canadian economy and drive innovation. Through the Government of Canada’s initiative to revitalize federal science and facilitate collaboration, Public Services and Procurement Canada (PSPC), in collaboration with science-based departments and agencies, is working to provide Canadian scientists with access to world-class facilities and tools to support scientific excellence and innovation, both now and into the future. The Repeatable Laboratory Design Framework (RLDF) is a new laboratory design standard under development. Once complete, the RLDF will be an important tool for ensuring that consistency and best practices are applied to the development of federal laboratories across Canada. The RLDF will provide performance metrics to which future laboratories will be benchmarked. Once established as a national best practice document, the RLDF will continue to be updated and will be used as a reference with other national standards for science infrastructure projects. The presentation will focus on the development process, content, and future application of the RLDF by (1) presenting its current development stage; and, (2) elaborating on plans to reach out to industry experts for their contributions in further refining the document.

Christopher Gatt, OAA, Chief Architect, Technical Services Lead, Science and Parliamentary Infrastructure Branch, Public Services and Procurement Canada
Christopher Gatt is a licensed architect in Ontario and a graduate of Carleton University (1985). Since 2017, he has been the Chief Architect and Technical Advisory Lead for the initiative to revitalize federal science infrastructure with Public Services and Procurement Canada (PSPC). His responsibilities include delivering technical design standards and operational services in architecture and engineering. Previous to that he spent most of his tenure in the government as the National Manager of Architecture for Real Property Branch in PSPC. Prior to joining the government in 2009 he had a long and diverse career designing buildings mostly in Canada, China and the United States.

Paul Langevin, Chief Laboratory Design Specialist, Merrick Canada
Paul Langevin is a professional engineer licenced in Ontario and several other Canadian provinces, graduating from Queen’s University in 1982. He currently is one of the joint venture executive leaders working for Merrick Canada and Framework. Framework is the consortium of Stantec, Merrick and Dialog developing the new national federal RLDF standard for designing laboratories and to provide programming and conceptual designs support the renewal of federal science infrastructure. Having previously worked at Agriculture and Agri-Food Canada prior to joining Merrick, Paul has supported the development of laboratories in over 40 countries and continues to be active in project design solutions.

 

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